Requirements:
A 3CX Supported IP Phones
- Fanvil
- Grandstream
- Htek
- Snom
- Yealink
See the full list of supported IP phones and firmwares informations at www.3cx.com/support
IP Phone Provisioning
Is the process of setting up a predefined configuration to an IP phone. This removes human error from manually doing a configuration and speeds up the deployment.
PnP Provisioning (User Extensions)
- Boot Up to the Desktop Phone
- From the Management Console, go to Phones Node
- Select the “Bold” entry then Add New Extension or Add to an existing extension
- You can use more than one phone by SIP forking
- Validating Settings
- Optional – Configure preferences
- Timezone / Time Settings
- Language
- Network Settings
- Phone Behaviour Settings
- BLF Behaviour – Blind or Attended Transfer
- Hit OK to save settings
- The IP Phone will configure itself
Firmware Management
- It ensures compatibility with 3CX system
- It is tested by 3CX
- Firmware Versions definition
- Supported Firmware version
- Always up-to-date on Management Console
- Will ensure features and functionalities are covered
- Multiple firmware versions can be available for some vendors
- Latest firmware is downloaded automatically and IP phone must be provisioned
- From the Management Console, go to Phones Node and find the marked “RED” entry then click +Firmware. Click OK to proceed and upgrade the firmware with the latest version.
Using 3CX Web Client (Remote Controller)
- You can control the IP phone features with a mouse click from your PC or Mac
- Dial
- Pickup
- Transfer
- Conferencing
- Recording (Start/Stop)
- Easy dialing (using Click2Call Extension for Chrome or Firefox)
-
- Web Pages
- Email
- CRM Systems
- Full phonebook access and easy search function
Remote Control (uaCSTA)
Requirements for Remote Control:
- Web Browser (Supported browsers are Chrome, Firefox and Edge)
- Provisioned device
- Supported IP phone with the latest firmware
- Latest 3CX Client on Desktop and Mobile devices
Remote Control Dialing
- Open 3CX Web Client with the same extension number
- Select SIP device (this is optional)
- Enter or dial the number
- Manage call
Remote Control Answering
- Answer, Divert or End call
- Manage Call
Using Click2Call browser extensions:
- Google Chrome
- Install Chrome extension
- Open WebClient
- Click on User icon from the top right and click “Install 3CX ClickToCall”
- Configuring Chrome extension
- Close Chrome after installation
- Log in to the 3CX WebClient and the settings will automatically retrieved
- Mozilla Firefox
- Open WebClient and log in
- Open Firefox Add-on Manager from a new tab
- Find and install the 3CX Click to Call add-on
- After the installation, the settings will be automatically retrieved
- Configuring Firefox extension
- Open Firefox Add-On Manager
- Press “Options” and then adjust the 3CX WebClient FQDN
